Salesforce Einstein

Salesforce Einstein

Customer experience, driven by AI

Salesforce Einstein is a comprehensive AI platform that integrates right into the core of your Salesforce CRM. Equip your sales, service, marketing, and IT departments with numerous AI capabilities, right out of the box – from recommendation engines and predictive analytics to voice recognition and natural language processing.

Today, AI is no longer merely an option, but an absolute must for businesses that take customer experience seriously. By adding an extra layer of intelligence to your CRM, you can collect relevant data, gain actionable insights, and create the streamlined and effortless experience your customers deserve. 

Einstein powers over 93 billion predictions a day across the entire Salesforce ecosystem, helping businesses make data-driven decisions at scale.

What is Salesforce Einstein?

Einstein brings AI directly into the Salesforce ecosystem, offering:
  • Predictive analytics to anticipate customer needs
  • Recommendation engines for personalized interactions
  • Natural language processing & voice recognition for intuitive engagement
  • Automation tools to streamline workflows

 

What are the capabilities of Salesforce Einstein? 

Applying AI technologies to your customer interaction processes helps improve service planning and organization, allows marketing to achieve better segmentation and personalization, and provides your sales people with unprecedented insights. That’s why Salesforce embeds AI-capabilities in the Salesforce Cloud modules for end users and also created a developer platform for the AI techies among us.

End users can boost productivity:

  • Einstein Copilot
  • Einstein for Commerce
  • Einstein for Marketing
  • Einstein for Service
  • Einstein for Sales
  • Einstein Search

Admins & devs can build AI-powered apps:

  • Einstein Prediction Builder
  • Einstein Discovery
  • Einstein Next Best Action

Why choose delaware?

Salesforce Einstein brings AI to the CRM environment in groundbreaking ways. Based on decades of experience and in-depth AI knowledge, we will help you make the most of this opportunity to significantly improve your customer engagements.

Together with our end-to-end orchestration partner Scalefactory, we’ll define most pressing needs, along with mid- and long-term sales, marketing and service goals. Ultimately, we’ll explore how Salesforce Einstein can help you boost customer engagement by leveraging the power of AI. 

Get more out of Salesforce by leveraging the power of the integrated Einstein platform. Let’s explore together how AI can help you improve your customer engagements.

Tom Van Mieghem 

Salesforce Unit Lead

connect with Tom on LinkedIn

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Key takeaways

  • Salesforce Einstein is a native AI platform embedded in the Salesforce CRM.
  • It supports both end users and developers with tailored AI tools.
  • delaware helps businesses implement Einstein to improve customer experience and productivity.
  • Einstein powers billions of predictions daily, making it a proven AI engine.
  • delaware’s partnership with Scalefactory strengthens its AI orchestration capabilities.